Privacy Policy

Data handling, your rights, and how to reach us

This policy explains what information is collected through this website, why it is processed, and the choices you have. It applies to all visitors and clients of the ceramic atelier.

1. Information we collect

We collect only the data you provide directly through our contact form or order inquiries: your name, email address, phone number, and the content of your message. We also collect basic technical data automatically, such as browser type, device information, and pages visited, to understand how the site is used and to improve its performance.

2. How we use your information

The information you submit is used solely to respond to your inquiries, process custom orders, and provide information about our ceramic workshops and collections. Technical data helps us maintain the security and functionality of the website. We do not use your data for automated decision-making or profiling.

3. Cookies and tracking

This site uses a minimal set of cookies to remember your preferences and to collect anonymized analytics about visitor traffic. These cookies do not identify you personally. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

4. Data sharing and third parties

We do not sell or rent your personal data. We share information only with trusted service providers who assist in operating this website, such as hosting providers, analytics services, and email communication tools. These processors are bound by confidentiality agreements and are only permitted to use your data on our behalf.

5. Data retention and security

We retain your contact information only as long as necessary to address your request or as required by law. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

6. Your rights

You have the right to request access to the personal data we hold about you, to ask for corrections, to request deletion, and to object to or restrict certain processing. You may also withdraw any consent you have given at any time. To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.

7. Contact for privacy requests

For any privacy-related questions, to make a request, or to report a concern, you can reach the studio directly:

Lucile Christmann
6242 Nicole Mills
Port Marius, KZN 8051
Phone: 0359996377
Email: info@lucilechristmann.com

8. Transparency and accuracy

We are committed to honest representation. This website does not contain misleading claims, fake urgency, fabricated endorsements, or false affiliations. All descriptions of ceramic pieces and workshops reflect the actual work of the atelier. We do not guarantee specific outcomes or results without clear confirmation.

Last updated: 15 March 2025

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